Templates can neither be used nor created

Incident Report for AppLiger

Resolved

This incident has been resolved.
Posted Oct 09, 2026 - 12:25 CEST

Monitoring

A workaround has been delivered, we're currently monitoring.
Posted Oct 09, 2026 - 12:20 CEST

Identified

The issue has been identified, and we are currently implementing a workaround. In parallel, we are working with the Atlassian team to investigate the root cause, as the issue appears to originate from the Forge infrastructure.
Posted Oct 09, 2026 - 11:26 CEST

Update

We are continuing to investigate this issue.
Posted Oct 09, 2026 - 11:20 CEST

Investigating

Users are getting following errors:
- "We couldn’t start creating your work items. Please try again." while using a template.
- "Real-time progress connection timed out" while saving templates.
We are currently investigating this issue.
Posted Oct 09, 2026 - 11:19 CEST
This incident affected: Easy Issue Templates for JIra.
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